- Shop by Animal
- Shop by Character
- Shop by Collection
- Jellycat Amuseables
- Jellycat Animals
- Jellycat Amuseabeans
- Jellycat Bashful Bunnies
- Jellycat Bashfuls
- Jellycat Blossom Bunnies
- Jellycat Dressed Characters
- Jellycat Farmyard Animals
- Jellycat Fuddlewuddles
- Jellycat Jungle & Safari Animals
- Jellycat Littles
- Jellycat Monsters & Mythical Creatures
- Jellycat Pets
- Jellycat Sea Animals
- Jellycat Smudges
- Jellycat Tumblies
- Jellycat Woodland Animals
- Jellycat Yummies
- Jellycat Bags & Charms
- Other Jellycat
- Shop by Launch
- Shop by Season
- All Jellycats
- Jellycat Best Sellers
- Jellycat Latest Arrivals
Need Help? Start by Exploring Our FAQs
Frequently Asked Questions
Where Do You Deliver?
We deliver goods anywhere in the UK. Unfortunately, we cannot deliver to addresses outside of the UK.
Is There a Minimum Order Amount?
Yes, there is a minimum order amount of £5.
Why Haven’t I Received My Order?
Items are delivered within 3 to 5 working days (excluding weekends). If your order does not arrive within this timeframe, please contact us or call us directly on 01248 810930.
How Can I Track My Order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on the courier’s website.
What Are Your Delivery Charges?
We offer free UK delivery on orders over £50. For orders under £50, shipping charges are weight-based, with a typical cost of £3.95.
Can I Cancel or Amend an Order?
As long as your order has not been dispatched, you can cancel or amend it by contacting us or calling us directly on 01248 810930.
How Can I Pay?
You can pay using all major Credit or Debit Cards through PayPal (no PayPal account required).
How Do I Create an Account?
To create an account, click on ‘Login/Register’ at the top of our website and fill in your details. Having an account allows you to save your address for faster checkout, track your orders, and manage your preferences.
Can I Return an Item?
We hope that you will be happy with your purchase. However, if you wish to return an item, you must notify us within 14 days of receiving it. After notification, please return the item within the following 14 days. For more information, please contact us or call us directly on 01248 810930.
What Should I Do If I Receive a Faulty Item in My Order?
If you receive damaged or faulty items, we will cover the cost of return postage and either refund or exchange the goods. For assistance, please contact us or call us directly on 01248 810930.
Will You Restock Items Indicated as “Out of Stock”?
We endeavor to restock items as soon as possible. For specific restock dates, please contact us or call us directly on 01248 810930.
Still Have Questions? We’re Here to Help
Contact Us
We’d love to hear from you! Please fill out the form below and we’ll get back to you as soon as possible.
