Returns & Refunds

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Return Conditions

– Items must be unused and in the same condition that you received them.
– Items must be in the original packaging.
– Please retain your receipt or proof of purchase.

To return your item, please post it to:

The Nut House
44A Castle Street
Beaumaris
Isle of Anglesey
LL58 8BB
United Kingdom

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend retaining proof of postage or using a trackable shipping service, as we cannot be held responsible for returned goods lost in the post.

Refunds

Once we receive and inspect your returned item, we will send you an email to confirm receipt. We will also notify you of the approval or rejection of your refund. If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Late or Missing Refunds

If you haven’t received your refund yet, please follow these steps:

1. Check Your Bank Account Again: Sometimes, refunds can take a few days to reflect on your account. Please check again to see if the refund has been posted.
2. Contact Your Credit Card Company: It may take some time before your refund is officially posted. Contact your credit card company to inquire about the processing time.
3. Contact Your Bank: There is often some processing time before a refund is posted to your account. Please check with your bank for more information.

If you’ve completed all of these steps and still have not received your refund, please contact us or email us at thenuthousebeaumaris@gmail.com.

Faulty Goods

If you find a fault with a product, please contact us via email at thenuthousebeaumaris@gmail.com, including a photograph and description of the fault. Where possible, a replacement will be offered. If a replacement is not available, we will offer a refund, exchange, or gift voucher for the original purchase amount.